Returns and Refunds

We make in small, considered runs rather than mass quantities, so every return matters more than it would for a bigger brand. Our 7-day window is here to keep things fair: quick enough that a piece can find its way to someone else while a style is still available, and simple enough that you're not left waiting to hear back.

If something isn't right, we're here to help. Email hello@artofleisure.co with your order number to start a return or exchange - we handle these directly, no separate portal needed.

The basics

● Full-price items only, initiated within 7 days of delivery.

● Items must be unworn, unwashed, unused, with all tags attached and hygiene liners intact.

● Any item showing signs of wear, including deodorant marks, creams, or stains, will not be accepted - no exceptions.

Faulty items

Faulty items are eligible for a full refund, including original shipping, within the same 7-day return window above. Email hello@artofleisure.co with your order number, images and a description of the fault, and we'll repair, replace, or refund at our discretion.

Domestic Returns & Exchanges 

● Full refunds available for change of mind or faulty items, initiated within 7 days of delivery.

● Items must be received by us within 14 days of delivery.

● Items received after 14 days are not eligible for a refund or store credit.

● Return shipping is the customer's responsibility unless the item is faulty.

● We are not responsible for loss or damage in transit.

● Refunds are processed within 3 to 5 business days via the original payment method.

● To start a domestic return, message us on  WhatsApp or email us at hello@artofleisure.co.

Sale items

Discounted/sale items are not eligible for return or exchange.

Unclaimed packages

Packages returned to us due to non-delivery will receive store credit. Refunds are not available on unclaimed packages.

International orders 

● Returns accepted for store credit or exchange only - no change-of-mind refunds; faulty items remain fully refundable per the Faulty items clause above.

● Items must be received in original condition: unworn, unwashed, unused, with tags and hygiene liners intact.

● All sale items are final.

● Original shipping costs are non-refundable.

● Return shipping and outbound exchange shipping are the customer's responsibility.

● Always obtain a tracking number as proof of delivery.

● We reserve the right to deny returns that don't meet our policy - if a return is denied, you're responsible for the cost of shipping it back to you.

● Correct customs documentation for shipping the item back to Indonesia is the customer's responsibility — email hello@artofleisure.co and we'll send full instructions for your destination.

We reserve the right to deny any return that doesn't meet our policy, whether placed through WhatsApp or our online store. If a return is denied, you're responsible for the cost of shipping it back to you. If you're unsure whether your return qualifies, email us at hello@artofleisure.co to discuss before sending anything back.